We currently deliver to most EU countries, United Kingdom and United States.

The estimated ship date varies per product. Our estimated times are listed on our product pages.

All shipments are fulfilled via DHL. We use their quickest shipping option, DHL Express Worldwide.

All orders include duties and taxes, so there will be no additional charges upon delivery.

Tracking details are available from the moment your order is dispatched from us to when it is delivered to you. 

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through the carrier's website.

Yes, all shipments are fully insured to ensure the safe and secure delivery of your jewellery. In the unlikely event that your package is lost or damaged during transit, please contact customer service for assistance.

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

If your package is delayed or you suspect it may be lost, please contact customer service with your order number and tracking information. We will work with the carrier to resolve the issue and ensure your jewellery reaches you as soon as possible.